• This sales agreement regulates all matters relating to the sale of our products electronically, and includes purchase policies, payment, deposit, shipping, return and exchange, and warranty (all referred to as the “sales agreement”).
• This agreement is an integral part of the site’s terms and conditions and the privacy policy (all of them are referred to as the “agreement”).
• This agreement does not prejudice any rights or guarantees established for the customer in the electronic commerce system and its implementing regulations.
• By requesting to buy products or any of the selling and buying services, you enter with us and with all other parties to this agreement.
• You acknowledge that you have the necessary legal capacity to enter into and agree to this sale agreement, and our website has full, unrestricted legal powers.
the purchase
• The purchase of products through the website is exclusively limited to the parties who can legally conclude contracts on the Internet in accordance with the laws of the Kingdom of Saudi Arabia.
• The site reserves the right to impose restrictions on multiple quantities of a particular piece, which are shipped to one specific customer or address.
• The customer can buy the products offered for sale through the site if these products are available and ready for sale.
• The customer can order the purchase of products through the site by selecting the products and adding them to the cart, choosing the number of pieces, then choosing the “available” payment method according to the payment policy, and confirming the purchase.
• The advertisements for the products published on the site are considered a “call to contract” and not a “binding positive”. We conclude a contract with the customer if he submits the purchase order, and then we accept this request based on the products purchased.
• The sale process takes place electronically according to the availability of products at the site’s warehouse, and therefore the customer relieves the site from any liability in the event that the products are not available at the site or the quantity runs out.
• Once your application is installed, you will receive an email, text message or message from the WhatsApp application that includes your order details. This notice is not an acceptance of your request, but rather a confirmation that we have received your order.
• In the event that the customer requests a product and pays for a bank transfer or credit card, and the requested product is not available for any reason, the site offers an alternative product to the customer, and in the event that the customer rejects the alternative product, the amounts paid will be refunded with the same method of payment within two or three business days Action from the date of rejection.
• The products are provided according to the specifications that the site works on reviewing and checking whenever the need arises, which are announced on the official sales page or our official channels on social media sites and applications, and therefore the site is not obligated to provide any additional or old features or features after the product is delivered to the customer.
• The site does not guarantee that all products meet the customer’s expectations when used, and therefore the customer accepts them in the condition they are in at the time of purchase.
• If the customer buys quantities of products with the aim of selling them, the site does not guarantee the customer’s ability to market these products nor their popularity or obtain profits from reselling them.
• Before the date of delivery of the products sold to the customer, and in the event that the customer violates this agreement, the site shall have the right to cancel this agreement, with immediate effect and without any judicial notifications or announcements, while the site reserves the right to any appropriate compensation.
• If the customer fulfills all of his payment obligations and the site is unable to deliver the products to be purchased on the date of delivery, then the customer may give the site a notice to end the sale process.
• The process of shipping products to the customer is carried out according to the customer’s request and according to the policy of the third party responsible for shipping and distribution.
• The site retains full ownership rights on the products sold to the customer until he receives the full price of purchasing the products with the specified payment methods.
• The customer undertakes not to dispose of or sell the purchased products except after paying the full price of the products in addition to the shipping fee, and he undertakes to complete the payment processes if partial payment is made by mistake.
• If the customer receives the products, he must verify their condition and compliance with the specifications as soon as they are received. The site does not guarantee a defect that is customarily tolerated.
•. The customer, after receiving the products, must comply with all regulations and instructions regarding their use.
• The site reserves the right at any time to refuse or cancel purchase orders if we are not able to verify the customer’s information and address, or if we suspect that the order may cause fraudulent credit card risk.
• The site is not responsible for operating, installing or using any medical product incorrectly or without consulting a doctor, and in the event that it is not possible to operate, use or install the medical device by the customer, he must contact our “customer service”, and we will provide assistance.
• The customer is allowed to make evaluations on sales operations, and the customer pledges not to abuse this right and that the evaluations are honest and expressive of the service performance, and are compatible with our terms and conditions.
Shipping
• The customer must adhere to the site’s shipping policy, which may change from time to time.
• The site prepares the products for shipment after confirming the customer’s seriousness in the purchase order, verifying the address and its accuracy, verifying the payment process, and making sure that the product is available in stock. Communication with the customer is done by mobile phone, e-mail or WhatsApp
•. Shipping is done through shipping companies contracted by the site, and delivery takes place within —- working days from the date of purchase in major cities, and within —- working days in sub-cities, and the customer knows and agrees that these dates are approximate and some delay may occur In the shipping process for circumstances beyond control, and in these cases, the site does not bear any responsibilities as a result of the late delivery of the products.
• The shipping cost is —- Saudi riyals for volumetric weight less than —- kg for all parts of the Kingdom of Saudi Arabia, and weights of orders more than that will be separately priced after completing the purchase.
• The customer is obligated to pay the cash on delivery collection fee of —- SAR.
• The customer undertakes to keep electronic receipts of payment that may be required of him during the delivery of products to him, and also undertakes to sign the receipt of the product.
• The customer is obligated to pay for the products he requested to purchase (if he did not pay by electronic means) in addition to the shipping fee once the products are received upon delivery.
•. The customer undertakes to inspect the products before signing to receive them from the freight representative, and he acknowledges that his signature on receipt is conclusive evidence that the products are free from any apparent defects such as damage, breakage and defects.
• The customer bears all shipping fees in addition to the price of the products, which may differ from one customer to another depending on the distance traveled by the shipping representative.
• In the event that the shipping company delays the delivery of the sold products as a result of force majeure so that it becomes clear that the delivery of the sold products is not possible on the specified delivery date, the shipping company must immediately inform the customer of these circumstances and provide the customer with a new delivery date.
• During the delay period, the customer’s responsibilities regarding the payment shall cease until the circumstances of force majeure are addressed, and after dealing with the force majeure circumstances, payment obligations by the customer are completed.
• The customer undertakes to treat the freight representative well, and bears all legal responsibility for any personal errors made by him against the freight representative, and the site disclaims his responsibility for any personal errors committed by the freight representative against the customer.
• In the event that the customer refuses to receive the products from the freight representative despite their conformity with the declared specifications, then the customer is deemed to have received the products judicially, and he is obligated to pay for the shipping process amicably or judicially.
• The site works on shipping and delivery to the customer’s address registered on the site, with the exception of some products for reasons due to their nature, and the customer is informed of the delivery location close to his address. Shipping amicably or by court.
paying off
• Payment for products shall be made in Saudi riyals or US dollars as the customer deems appropriate.
• The customer must review the prices of the products and make the final decision regarding the purchase process before making the payment. The customer knows and agrees that these prices are final.
• The customer is obligated to pay the prices of the products that he decided to buy through the site, through the payment methods approved by us.
• The site does not accept the result of any errors in the payment process made by the customer, and the site does not bear the result of any piracy or fraud that occurs on the customer’s credit cards or bank accounts.
•. The customer bears all bank fees related to money transfers or payment for products.
•. The sums paid by the customer to the site are final and may not be modified by increase or decrease, and may not be refunded except with the approval of the site and in the cases stipulated in the return and exchange policy.
• The customer bears all fees related to his use of the site or his entry into electronic purchases in addition to the value-added tax.
